What Is Cognitive Automation? A Primer

The nature and types of benefits that organizations can expect from each are also different. Your automation could use OCR technology and machine learning to process handling of invoices that used to take a long time to deal with manually. Machine learning helps the robot become more accurate and learn from exceptions and mistakes, until only a tiny fraction require human intervention. Cognitive automation describes diverse ways of combining artificial intelligence and process automation capabilities to improve business outcomes.

  • While deterministic can be seen as low-hanging fruits, the real value lies in cognitive automation.
  • However, that this was only the start in an ever-changing evolution of business process automation.
  • Therefore, cognitive automation is a strategic enabler of business transformation and productivity improvements, driving enterprise, customer, and employee value (Lacity & Willcocks, 2018b, 2021).
  • We leverage Artificial Intelligence , Robotic Process Automation , simulation, and virtual reality to augment Manufacturing Execution System and Manufacturing Operations Management systems.
  • Therefore, companies rely on AI focused companies like IBM and niche tech consultancy firms to build more sophisticated automation services.
  • Workflow automation, screen scraping, and macro scripts are a few of the technologies it uses.

Attempts to use analytics and create data lakes are viable options that many companies have adopted to try and maximize the value of their available data. Yet these approaches are limited by the sheer volume of data that must be aggregated, sifted through, and understood well enough to act upon. Technological and digital advancement are the primary drivers in the modern enterprise, which must confront the hurdles of ever-increasing scale, complexity, and pace in practically every industry. Cognitive automation, on the other hand, is a knowledge-based approach.

Cognitive automation: AI techniques applied to automate specific business processes

As a result, the company can organize and take the required steps to prevent the situation. One of the most exciting ways to put these applications and technologies to work is in omnichannel communications. Today’s customers interact with your organization across a range of touch points and channels – chat, interactive IVR, apps, messaging, and more. When you integrate RPA with these channels, you can enable customers to do more without needing the help of a live human representative. Automatically retrieving customer or support data in response to an ongoing service call using speech recognition and natural language understanding. Using process mining and AI tools to automate the process of identifying automation opportunities and then automatically provisioning them.

Cognitive automation solutions are pre-trained to automate specific business processes and require less data before they can make an impact. They don’t need help from it or data scientist to build elaborate models and are intended to be used by business users and be up and running in just a few weeks. The integration of RPA and cognitive automation can provide an end-to-end solution of automation by processing both structured and unstructured data efficiently. For example, it becomes possible to extract and learn from audio, speech, images or text with speech recognition and natural language processing, and pass that information on to help RPA take the next step.

Is cognitive automation each and every step pre-programmed?

AI and machine learning tools are focused on operationalizing the data science process. Enterprise automation initiatives like iPaaS and RPA continue to focus on accelerating legacy tasks and processes. Cognitive automation is a knowledge-based approach, using advanced technologies like data mining, text analytics, and machine learning to take complex data and make it easier for humans to make better, more intuitive business decisions. Let’s consider some of the ways that cognitive automation can make RPA even better. You can use natural language processing and text analytics to transform unstructured data into structured data.


Processing these transactions require paperwork processing and completing regulatory checks including sanctions checks and proper buyer and seller apportioning. NLP to assess the candidates via an AI-based personality insights service. Automation Anywhere is marketing IQ Bot as a cognitive RPA solution that incorporates AI capabilities.

Adopting Automation in an Enterprise

Achieve Unified Customer Experience with efficient and intelligent insight-driven solutions. Environment – With the increment in the impact of human on nature there is a need to protect it for upcoming generations. Cognitive Analytics Technologies and RPA also help in dealing with fundamental challenges such as food availability, climate change, problems related to energy and water. With the use of it, the government can become capable of identifying the reasons for pollution effectively. They can also help to identify the problem or challenging areas which can improve in the decrement of the deforestation, track urbanization, better control the ecosystem and mitigate diseases. 32 percent fewer resources by using RPA with their “hire-to-rehire” processes such as benefits, payroll, and recruiting.


This can aid the salesman in encouraging the buyer just a little bit more to make a purchase. In this situation, if there are difficulties, the what is cognitive automation checks them, fixes them, or, as soon as possible, forwards the problem to a human operator to avoid further delays. Additionally, it can gather and save staff data generated for use in the future.

Make your processes smart by using Comidor AI/ML services and no-code integration with AWS AI and many other AI platforms.

In that, automation poses a necessary condition for machine autonomy, which can be reached if all cognitive functions described above are performed by a machine without human intervention and responsibility (Janiesch et al., 2019). A digital workforce, like a human workforce, is pre-trained and ready to work for you. These bots specialize in their field just as an Underwriter, Loan Officer, or Accounts Payable Specialist does. With 80% of their needed knowledge already pre-developed, they can plug-and-play in just a few weeks, teaching itself what it doesn’t know. Since the technology can adjust itself, maintenance is near non-existent. This significantly reduces the costs across every stage of the technology life cycle.

business process

They have IQ and EQ, and the ability to anticipate macro and micro events in markets and within teams. All this experience adds up to a unique weighting for values and factors, both seen and unseen. This is finally an area of data that companies can incorporate into their AI and operations. A short piece expanding on the topic of cognitive automation and reflecting on discussions with experts implementing cognitive automation technologies.

RPA- Robotic Process Automation

First, it is expensive and out of reach for most mid-market and even many enterprise organizations. The setup of an IPA algorithm and technology requires several million dollars and well over a year of development time in most cases. As an example, you have an insurance policyholder that wants to file a claim online. The structured data in that form can be send to a Claims Adjuster, filed into the claims system, and fill out any digital documentation required. This eliminates much of the manual work required by a Claims Assistant. RPA is a phenomenal method for automating structure, low-complexity, high-volume tasks.


It helps banks compete more effectively by reducing costs, increasing productivity, and accelerating back-office processing. Companies everywhere are facing growing pressures to put customer experience at the heart of their businesses. There are a lot of use cases forartificial intelligence in everyday life—the effects ofartificial intelligence in businessincrease day by day. New insights could be revealed thanks to cognitive computing’s capacity to take in various data properties and grasp, analyze, and learn from them.

artificial intelligence

The system uses machine learning to monitor and learn how the human employee validates the customer’s identity. Next time, it will be able process the same scenario itself without human input. The coolest thing is that as new data is added to a cognitive system, the system can make more and more connections.

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Cognitive automation is an emerging field that augments RPA tools with artificial intelligence capabilities like optical character recognition or natural language processing . It deals with both structured and unstructured data including text heavy reports. Furthermore, it is necessary to prevent researchers and practitioners from merely layering a new technology on old, unchanged tasks and processes. Against this backdrop, cognitive automation may require an adaptation of respective tasks, processes, and whole business models (Butner & Ho, 2019). Thus, cognitive automation will impact how organizations conduct business, and how value creation mechanisms function, which ultimately affects the future of work.

What are cognitive process automation services?

Cognitive RPA takes advantage of trending technologies such as AI, OCR, ML, and NLP to improve service delivery and customer experience at the contact point.

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